At Mythical Creatures, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how long we keep it, and what rights you have regarding your information.

Who We Are

Our website address is:

Mythical Creatures
mythical-creatures.com

The website is operated by:

Novakube
Cas Oorthuyskade 228
1087 DP Amsterdam
The Netherlands

Chamber of Commerce No.: 90436652
VAT No.: NL004816248B37
General enquiries: info@mythical-creatures.com

What Personal Data We Collect

We may collect personal information when you:

  • Browse our website
  • Leave a comment
  • Contact us through a form or email
  • Create an account
  • Place an order in our shop
  • Purchase or download a digital product
  • Subscribe to updates, where available

The information collected may include:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number, where provided
  • Order details
  • Account login details
  • IP address
  • Browser and device information
  • Comments and form submissions

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you use it. After your comment is approved, your profile picture may be visible to the public in connection with your comment.

Media Uploads

If you upload images to the website, you should avoid uploading files that contain embedded location data, such as EXIF GPS information. Visitors to the website may be able to download and extract location data from images published on the site.

Orders and WooCommerce Store Data

When you make a purchase through our shop, we collect information necessary to process and complete your order. This may include:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number, where required
  • Payment status
  • Purchased products
  • Download permissions for digital products
  • Order notes or delivery information

We use this information to:

  • Process payments
  • Fulfil and deliver orders
  • Provide downloadable products
  • Send order confirmations and updates
  • Handle refunds, support requests, or disputes
  • Meet legal, tax, and accounting obligations

WooCommerce stores commonly collect customer information during checkout, account creation, and order management.

Payments

Payments are processed through the payment methods made available on our checkout page.

Depending on the payment method selected, certain order and payment-related information may be shared securely with the relevant payment provider in order to complete the transaction. We do not store full payment card details on our website unless expressly stated otherwise by the payment provider or checkout system.

Shipping and Fulfilment

For physical product orders, we may share relevant delivery information with shipping carriers, fulfilment partners, or service providers involved in completing your order.

This may include:

  • Your name
  • Shipping address
  • Contact information where required
  • Order and parcel details

Such information is used only as necessary to process, dispatch, and deliver your purchase.

Digital Products

If you purchase downloadable products, we may store data related to:

  • The product purchased
  • Download permissions
  • Download access logs where applicable
  • Email and order details connected with the purchase

This allows us to provide access to your digital files and support your order where needed.